Shipping policy

Shipping Policy

M.C. Luxury Hair, we are committed to providing you with a seamless shopping experience, ensuring your hair care products arrive promptly and in excellent condition. Below is an overview of our shipping policies:

Order Processing

• Processing Time: Orders are typically processed within 1-3 business days from the time of purchase. Please note that orders placed after 1 PM EST will be processed on the next business day.

Shipping Rates and Delivery

• Standard Shipping: Standard shipping typically takes 7-10 business days for delivery.

• Expedited Shipping: Expedited shipping options are available at an additional cost. Delivery times and costs will be calculated at checkout based on your location and selected service.

International Shipping

• Availability: We currently offer international shipping to select countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.

• Customs and Duties: International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

Order Tracking

• Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking details. You can use this information to monitor the delivery status of your package.

Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address to ensure timely delivery.

• Hazardous Materials: Certain products classified as hazardous materials may have shipping restrictions and could require special handling.

Delays and Issues

• Carrier Delays: While we strive to ensure timely delivery, unforeseen delays by carriers can occur. We are not responsible for such delays but will assist in tracking and resolving any issues.

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at Minerva.cleo01@gmail.com. We will work diligently to resolve the issue.

For any further questions or concerns regarding our shipping policy, please reach out to us at Minerva.cleo01@gmail.com. We appreciate your business and look forward to serving you.

 

 

Note: This shipping policy is designed to provide clarity and transparency regarding our shipping procedures. It is subject to change based on operational needs and carrier availability.